The company

Schlafender Hase & Partner is a small dynamically growing privately owned and operated company. It was founded in 2001 and is headquartered in Frankfurt, Germany.  Since 2003 it has focused on the successful development and marketing of its Text Verification Tool (TVT). The TVT is a unique, patent-protected computer-driven proofreading software. Since its launch in 2004, it has established its position as global leader in the highly regulated global pharmaceutical industry.

What does “Schlafender Hase” mean?

In German it means “sleeping rabbit”.

What does Schlafender Hase stand for?

In everyday business Schlafender Hase translates into a lot of hard work matched by at least as much imagination. If the rabbit is sleeping, it is not the “Sleeping Rabbit”.

What keeps Schlafender Hase awake?

Many things. For example, the will to succeed, the danger of self-complacency that can come with success. Equally important: we’re not the only ones not sleeping – the competition doesn’t sleep either. Most important: our goal is to meet the needs of our customers – and the needs of our customers are always changing. And so we are always changing.

What does the customer mean to us?

At least as much as he means to himself. And in many cases much more and something different. To meet our customers needs we often we have to understand the customer better than he understands himself.

To understand our customers we make their business our business.  Then it’s our business to solve their/our problems. The TVT was initially developed to help an individual customer meet a very concrete need. Our business was driven by the needs of our customers when we were founded, and we’ve been that way ever since. For us, this is the only way.

Is the customer always right?

This question doesn’t mean too much to us. We ask another question.

What rights does the customer have?

For us the customer has the right to be understood, to be competently and honestly advised, to have his needs met, and to get the support he needs when he needs it. Our customers have the right to expect that we treat their business as our business.

In the end, our customers make a difference to us, and we strive to make a difference for them.